Refund & Cancellation Policies

Refund Policy

Effective Date: August 1, 2026 | Last Updated: July 20, 2026

We believe in radical clarity before you pay, so there are no surprises after. Please read this policy — and your Client Service Agreement — carefully before submitting any payment.

All Payments Are Nonrefundable

All payments, deposits, and prepaid amounts made to Envision Greatness are nonrefundable. This includes, without limitation:

Training and workshop fees. The full training fee is due at the time of booking to secure a training date. All amounts paid are nonrefundable.
Coaching package fees. Coaching fees are due in full prior to the start of services. All amounts paid are nonrefundable.
Consulting and project fees. Fees paid under a Client Service Agreement are nonrefundable; work completed through any termination date is invoiced at the contractual rate.
Event registrations and digital products, which are final at the time of purchase.

Payment Plans

Payment plans can be arranged through Stripe for coaching and training engagements. Enrolling in a payment plan does not change this policy: amounts already paid are nonrefundable, and remaining installments continue to be due per the plan schedule and the terms of your agreement, regardless of cancellation or non-attendance.

If We Cancel

If Envision Greatness cancels a training, workshop, or event and it is not rescheduled, registrants will receive a credit toward a future engagement or a refund of amounts paid for that engagement — the one exception to this policy.

Questions

If you have a concern about a charge, contact us at fatima@EnvisionGreatnessNow.com before initiating a payment dispute. We respond to billing questions within two (2) business days.

Cancellation Policy

Effective Date: August 1, 2026 | Last Updated: July 20, 2026

This policy summarizes the cancellation and rescheduling terms that appear in our Client Service Agreements. Your signed agreement controls if its terms differ.

Trainings and Workshops

The full training fee is due at booking and is nonrefundable. Cancellation notice determines what happens to amounts paid:

30+ days' written notice: the engagement may be rescheduled without penalty, with the full amount paid applied to the new date. One reschedule per engagement is permitted without additional fees, subject to availability.
Less than 30 days' notice: fifty percent (50%) of the training fee is forfeited; the remaining fifty percent (50%) may be applied as a credit toward a rescheduled date within twelve (12) months.
Within 14 days of the training date: the full training fee is forfeited.
Clients on a Stripe payment plan remain responsible for all remaining installments regardless of cancellation.

Coaching Engagements

Either party may terminate a coaching engagement with a minimum of sixty (60) days' written notice.
If an engagement ends before the notice period is complete, payment is due for services that would have been rendered during the remainder of the notice period, per the agreement.
All prepaid amounts remain nonrefundable.

Consulting and Fractional Engagements

Termination and notice requirements are set out in each Client Service Agreement, generally requiring sixty (60) days' written notice. Work completed through the termination date is invoiced at the contractual rate, with partial work billed pro rata.

Individual Sessions and Meetings

Meetings and sessions are scheduled with a minimum of twenty-four (24) hours' notice. Please provide at least 24 hours' notice to reschedule an individual session; sessions missed without notice may be counted toward the engagement's contracted hours.

How to Cancel or Reschedule

All cancellation and rescheduling requests must be submitted in writing (email is acceptable) to Amna@EnvisionGreatnessNow.com. Our business hours are Monday–Friday, 9:00 AM–5:00 PM Central Time, excluding federal holidays.